Shipping

 

  • We are committed to fast and careful shipping.
  • Shipping occurs Monday through Friday excluding all holidays. Your shipment will be processed within the handling time specified in the listing, typically within 5 business days of payment.

Australian Shipping

  • Free shipping for all Australian deliveries.
  • Depending on the item and size, shipping will be either via Australia Post eParcel or courier.
  • You will be issued a number to track your parcel via web.
  • All parcels sent must be signed for. If no-one is home, the postie will put a collection card in your post box, advising that the package will be held at your local Post Office awaiting your collection. 

International Shipping

  • International orders shipped by Courier.
  • You will be issued a number via email to track your parcel.
  • Please note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine these costs will prior to purchasing. You will be contacted by the courier to arrange for customs duties.
  • To keep your shipping costs to a minimum, all international orders from Australia may be despatched in satchels, not boxes.

Insurance

  • Postage insurance is included in your order
  • We will replace or refund you in full if the shipper confirms your package has been lost.
  • We follow the shipper's investigation process, which for may take up to 10 working days for full resolution.